Refund policy

RETURN AND REFUND POLICY

All sales are final. We do not accept returns, exchanges, or refunds for change of mind, incorrect size selection, buyer preference, or other non-defect reasons.

DAMAGED, DEFECTIVE, MISPRINTED, OR INCORRECT ITEMS

If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us as soon as possible after delivery.

Include:
• Your order number
• A description of the issue
• Clear photographs showing the problem

If we confirm that the item was damaged, defective, misprinted, or incorrect, we will arrange an appropriate replacement or refund at no additional cost to you.

PREORDERS

Preorder purchases, including Founder’s Launch Experience orders and autographed book preorders, are final sale once placed unless the order is cancelled by The Operational Fix or we are unable to fulfill the order.

Preorder customers will be notified of expected release and fulfillment timing on the applicable product page and at checkout. Release and fulfillment dates are estimates and may change.

If The Operational Fix cancels a preorder or determines that an order cannot be fulfilled, the affected amount will be refunded to the original payment method.

PRINT-ON-DEMAND PRODUCTS

Many products are produced specifically after an order is placed. Because these products are made to order, they are not eligible for return, exchange, or refund for buyer’s remorse or preference.

ORDER ISSUES

Please inspect your order promptly upon delivery. If there is a problem with your order, contact us so we can review the issue and determine the appropriate resolution.

NON-DELIVERY

If tracking indicates that an order was delivered but you did not receive it, or if a shipment appears lost in transit, contact us promptly so we can review the shipment information and available carrier options.

CONTACT

For questions about an order or this policy, please contact us through the Contact page on operationalfix.com.