Shipping policy

SHIPPING POLICY

Orders are processed and shipped from The Operational Fix in Los Angeles, California.

Standard Products
In-stock products are generally processed by the next business day. Shipping rates and available delivery options are displayed at checkout based on the destination and items ordered. Estimated transit times begin after the order has been processed and transferred to the carrier.

Preorders and Founder’s Launch Experience
Products identified as preorders or part of the Founder’s Launch Experience will not ship until the applicable release date. The current expected release is September 2026. Once released, these orders are expected to ship by the next business day. Customers will receive a shipping confirmation email when their order has been dispatched.

If an order contains products with different availability or release dates, items may be shipped separately.

Delivery Estimates
Delivery and transit times shown at checkout are estimates and are not guaranteed. Carrier delays, weather, customs processing, and other circumstances outside our control may affect delivery times.

International Orders
International shipping options and rates are displayed at checkout where available. Customers are responsible for any applicable customs duties, import taxes, brokerage fees, or other charges imposed by the destination country unless otherwise indicated at checkout.

Incorrect or Damaged Shipments
If your order arrives damaged, defective, or you receive the incorrect item, please contact us promptly at stanford@operationalfix.com with your order number and details of the issue so we can review and resolve it.

Questions regarding shipping may be sent to stanford@operationalfix.com